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What is the eConcierge powered by
Xerox service?
It’s the quickest, easiest way to order printer supplies. It’s about
time. No more manually checking the supply levels of each of
your networked printers, searching for model and part numbers,
or looking for vendors who have your supplies in stock right now.
The eConcierge powered by Xerox Supplies Assistant accurately
gathers all the time consuming details and delivers the information
in one place on your desktop. When it’s time to place an order, the
Supplies Assistant pre-populates your shopping cart with the printer
supplies you need, ready for your approval.
The eConcierge powered by Xerox service is provided at no cost.
It’s a small, desktop application developed by Xerox that supports
networked office printers from a variety of manufacturers. When
supplies are running low it signals you with a pop-up alert or an
email. You can review the status of all your printers at any time
through the Supplies Assistant desktop application. When you’re
ready to place an order, it provides an encrypted, secure online
connection with one-stop shopping.
Which printers are supported?
The eConcierge powered by Xerox service supports networked
office printers and multifunction systems manufactured by Xerox,
HP, Lexmark and Samsung, with more to follow. It does not include
printers on USB connections or devices under a Managed Print
Service agreement.
Are the manufacturer’s supplies used to fill
my orders?
Yes, all of the supplies are genuine, manufactured by the original
equipment manufacturer. Genuine Xerox supplies for Xerox printers.
HP for HP, etc.
What does Xerox get out of this?
By making it easier and faster to order all of your printing supplies
with one-stop shopping we want to earn more of your supplies
business through competitive pricing, unmatched convenience and
ease of use.
Why should I use the eConcierge powered by
Xerox service?
Spend much less time managing your printers, avoid supplies
rush orders, and virtually eliminate downtime. In addition, after two
consecutive supply orders for each individual Xerox printer, we’ll
provide free extended service coverage* as long as you continue
placing your supply orders through the eConcierge powered by
Xerox service. An extended service agreement has an average
value of $300 per year, per product. The annual savings on
extended service coverage for all of your eligible Xerox printers adds
up to a big reward.
How quick is the service?
Supplies are shipped within 24 hours after they are ordered. Standard
shipment is ground, which can be upgraded to overnight whenever it’s
needed. Order status can be reviewed online, at any time.
Is the service secure?
Yes, the Supplies Assistant communicates with the printers over
your network through SNMP and HTTP protocols. Supply orders are
placed through SSL secure encrypted data transfer.
Is my information secure?
Yes, orders are placed via a secure server managed by Xerox.
What are my payment options?
Orders are placed online using a credit card and your credit card
information is not retained by the service.
What are the terms and conditions?
The eConcierge powered by Xerox service can be used any time
without further obligation. However, in order to earn and maintain
the extended service benefit on Xerox printers, the service must
be used continuously without interruption. After 30 days and two
consecutive supply orders for each individual Xerox printer, the
extended service coverage for that printer begins.
How do I sign up?
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